In a rare incident, hundreds of travellers found their flights delayed as a result of the computer outage. The nationwide outage of U.S. Customs and Border Protection’s (CBP) processing systems caused a huge delay for the passengers. The outage lasted several hours and travellers across all the airports in the US had to wait impatiently for the issue to be resolved.
The CBP claimed that “the affected systems are coming back online and travellers are being processed….no indication the disruption was malicious in nature at this time”. This tweet came at 6.37 EDT or 22.37 GMT. Not that the passengers were not allowed to board their flights. The officials used alternative options to process international travellers. However, theses options took more time than usual and thus affected the wait times which went spiralling up.
Passengers stranded at the airports across the US posted the videos and images of the lengthy lines. The social media sites were full of several videos from the passengers.
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This was the second time that such an issue has affected the computer systems. A similar outage had happened back on Jan. 2, 2017 when the system had gone down for four hours. A Homeland Security inspector general’s office report had claimed that “inadequate CBP software capacity testing, leaving the potential for recurrence of processing errors.”
It was reported back in 2017 that CBP had decided to move to the cloud computing services. This was supposed to bring in more advanced and improved performance. However, the recurring occurrences of the issues and system outages appear to be pointing to the lack of proper implementation.